Influencing Skills

Who Will Benefit?

All those who wish to maximise their ability to recognise, apply and improve their assertiveness and self-esteem while enhancing their face-to-face relationships with staff, colleagues and customers.

Course Objectives

To enable delegates to:

• Identify a management style that is positive and straightforward rather than aggressive or submissive
• Highlight and select responses that reflect their own, and other people’s, rights and responsibilities
• Express a point of view in a direct and effective manner
• Employ constructive behaviour in the face of negative attitudes

Course Content

• Assertiveness: What is it and how does it affect the work environment.
• Behaviour: The types of behaviour and their recognition and effects.
• Body Language: How to use body language to aid assertiveness.
• Self-assessment: With the use of a questionnaire delegates are given the opportunity to identify their personal style of influencing and feedback is provided.
• Practical: Delegates are given the opportunity to practice several techniques either in given role-play or a scenario of their own choice. Feedback is given to improve their techniques of controlling situations and feeling good about themselves in difficult situations.

Duration

2 Days