Consultancy Skills

Who Will Benefit?

Anyone working in a consultancy capacity, either formally or informally, internally or externally. It would be of particular interest to specialists/engineers needing to act as client/user advisors.

Course Objectives

To enable delegates to:

• Define and understand customer requirements
• Carry out structured consultancy assignments
• Present proposals in a persuasive and professional manner
• Deal confidently with clients before and during the assignment

Course Content

This is a highly participative course, with the emphasis on the delegates conducting practical assignments such as requirements interviewing, negotiating and presenting proposed solutions which are all reviewed and feedback provided throughout.

• Consultants Role: Identifying and understanding the role of a consultant.
• Phased Approach: Examine and apply in detail a structured approach to assignments.
• Effectiveness: The effective use of interpersonal skill to communicate and negotiate is discussed and practised.
• Case Study: Delegate will undertake a simulated case study to practice their skills. Feedback is given to improve their confidence and technique.

Duration

3 Days